Our Refund Policy
At BLOOMYX STORE, your satisfaction is our priority. Please read our refund policy carefully.
Wrong Item Received
If you received the wrong item, we sincerely apologize for the inconvenience. Please contact us within 7 days of delivery with the following information:
- Your order number
- A photo of the wrong item you received
- A brief description of the issue
Once verified, we will arrange a free return shipping label and send you the correct item at no additional cost, or issue a full refund if the correct item is unavailable.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will replace or refund the item promptly.
Change of Mind Returns
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Return shipping costs are the responsibility of the customer for change-of-mind returns.
Non-Returnable Items
- Digital products and downloads
- Items marked as final sale
- Personalized or custom-made items
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.
Contact Us
For any questions or to initiate a return, please reach out to us through our Contact page. We're happy to help!